Thanks for shopping with metsoul.com.Any questions please contact metsoul.com ([email protected] ) so we can provide our service.
Free shipping for all orders over 139$, please note that the logistics of free shipping is economical express, and the deliverytime will be slower.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 3-5 working days of order confirmation/payment.
- Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
Note:In principle, we sell our products globally. According to different logistics companies and channels, we can transport them all over the world. If it cannot be delivered or additional freight is required in remote areas, we will contact the customer in time.
- Total Delivery Time = Processing Time + Shipping Time (depending on your location)
- Ships Monday through Friday, weekends off.
- Orders placed after 12Am(+8 Hongkong Times) will be shipped the next day.
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
- If your order is delayed, please contact us via email [email protected], we will check the situation with the transportation company in time. Thanks for your understanding and support.
If you cancel your order within 24 hours of the payment being made, you can cancel the order and we will refund your money in full.
If you cancel your order after 24 hours after payment has been made and the item has not shipped, we will charge a processing fee of 15% of the order value.
- Orders can't be canceled once the parcel is shipped out.
- In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
- Phone: +1 218-888-3867
- Email: [email protected]